Warranty & Returns

JEEPLAB – Returns, Refunds & Warranty Policy
Last updated: November 2025
At JEEPLAB, we stand behind the quality of our products and want every customer to be completely satisfied with their purchase.
This policy outlines how we handle returns, refunds, exchanges, and warranty claims in line with Australian Consumer Law (ACL).

1. Change of Mind Returns

  • We understand sometimes you might change your mind or order the wrong part.
  • If you wish to return an item, please contact us within 14 days of receiving your order.
  • To qualify for a return:
  • The item must be unused, unfitted, and in its original packaging.
  • You must include the invoice or proof of purchase.
  • A restocking fee may apply to cover handling and inspection.
  • Shipping costs are non-refundable and return postage is the customer’s responsibility.
  • Products that have been installed, used, or damaged after delivery cannot be returned for change of mind.

2. Incorrect or Damaged Items

If an incorrect or damaged product arrives, please contact us immediately at sales@jeeplab.com.au
with:

  • Your order number.
  • A brief description of the issue.
  • Clear photos of the product and packaging.
  • We will assess the claim promptly and arrange either a replacement, refund, or repair depending on the situation.

3. Manufacturer’s Warranty

  • Most products sold by JEEPLAB are covered by a manufacturer’s warranty.
  • Warranty coverage varies between brands and is provided by the original manufacturer or supplier.
  • Warranty claims generally cover manufacturing faults and material defects — not misuse, incorrect installation, or normal wear and tear.
  • To make a claim, you must provide:
  • Proof of purchase
  • Photos or supporting evidence
  • Details of the fault and vehicle application
  • We’ll liaise with the manufacturer on your behalf and keep you updated throughout the process.

4. Australian Consumer Law Rights

  • Nothing in this policy limits your rights under Australian Consumer Law.
  • You are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality and the failure is not major.
  • If a product does not perform as described or is unsafe, we’ll work with you to resolve it promptly and fairly.

5. Refund Processing

  • Approved refunds will be processed back to your original payment method.
  • Please allow up to 5–10 business days for funds to appear, depending on your bank or payment provider.
  • Refunds will not be issued for installation costs, labour, or any consequential losses.

6. Return Shipping

  • Customers are responsible for safely packaging items being returned to prevent transport damage.
  • We recommend using a trackable courier service and keeping a copy of your return tracking number.
  • Items lost or damaged in return transit may not be eligible for refund or replacement.

7. Non-Returnable Item

For health, safety, and product integrity reasons, certain items cannot be returned, including:

  • Electrical or electronic components once opened.
  • Special-order or custom-made products Fluids, oils, and lubricants.
  • Clearance or discontinued stock.

8. How to Request a Return or Warranty Claim

To begin a return or claim, please contact:

sales@jeeplab.com.au
Include your order number and a brief summary of the issue — our team will respond with next steps and a return authorisation (if applicable)

9. Contact & Support

JEEPLAB Customer Service
Gold Coast, Queensland, Australia
www.jeeplab.com.au
sales@jeeplab.com.au

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